Security Services

Name: Star Security Services Company Limited
Address: Room 305, The Galaxy, 313 Castle Peak Road, Kwai Chung, New Territories, HK
Telephone: +852 2651 8630

On-site guarding, control room monitoring, access and visitor management, vehicle access, emergency response, and training and drills: six service lines, all carried out by permit-holding officers we employ directly.

24-Hour On-Site Guarding

Officers on post seven days a week, twenty-four hours a day, protecting life and property.

On post seven days a week, twenty-four hours a day
Day, night and middle shifts set to suit the site
Written standing orders at every post
Relief officers covering leave and unplanned shifts
Officers holding a valid Security Personnel Permit

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Central Control Room

A duty supervisor watching the whole site over CCTV and radio, calling each post at set intervals.

A duty supervisor on the CCTV throughout
Radio network linking every post and patrol
Timed telephone checks, with attendance if unanswered
Central logging of incidents, calls and contractor access
Duty and incident reporting to the client’s requirements

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Access Control and Visitor Registration

Staffed lobby, resident and tenant verification, visitor and delivery registration, all logged for inspection.

Staffed lobby and identity verification
Visitor register recording time in and time out
Separate procedures for deliveries, removals and contractors
Registers retained for inspection as the licence requires

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Vehicle Access Management

Verification, direction, bay and hourly parking management at car parks, loading bays and vehicle entrances.

Vehicle verification at entrances
Hourly parking registration, timing and fee collection
Car park bay and traffic management
Order at loading and unloading areas
Delivery documents checked to site instructions
Illegal parking and fire route obstruction dealt with at once

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Emergency Response

First-line response to fire, flooding, power failure, theft and calls for assistance, with immediate notification to the client.

Response to fire and fire service signals
Handling of flooding, power failure and lift entrapment
Immediate action on theft and suspicious persons
Night patrol officers on call throughout
Incidents recorded and reported to the client

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Training and Drills

Recognised courses arranged for every officer, with site drills and standing order reviews run by us.

Recognised basic security guard training
Refresher, customer service and supervisor courses
Fire and emergency response drills
Review of standing orders and handover procedures
Incentive and recognition scheme

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Need guarding, or a tender price?

Whether the building is newly completed, you are replacing an incumbent contractor, or an owners’ corporation is going out to tender, call or e-mail us. We will arrange a site visit and follow with a written proposal.

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